There seems to be a belief that a company must either listen to it's customers or ignore them completely. Apple has a small range of products and a secretive design process while Samsung produces a wide range of mobile devices to fill as many price points and market gaps as it can. Samsung filling devices with feature cruft is a good thing because they listen to customers, right?
Perhaps Apple is capable of listening to its customers (and critics) without implementing every feature the market demands. It's almost possible that Apple listens to what people want and then chooses how exactly it will implement those features if it decides to include then at all. Because it's not like anybody want copy&paste or multitasking or revamped notification. It's almost like Apple can hear what the market says and react in it's own time, in its own way.